Privacy Policy - Crewvana

Last Updated: March 26, 2026

1. Introduction

Crewvana ("Crewvana," "we," "our," or "us") provides software and related services for home-service businesses, including customer management, recurring service workflows, communications, scheduling, billing support, and website lead capture. This Privacy Policy explains what information we collect, how we use it, when we disclose it, and the choices available to people who visit our website or use our services.

This policy applies to information collected through our marketing website, product platform, customer support channels, and integrations that connect to third-party services.

2. Information We Collect

We collect information directly from you, automatically through your use of our website or platform, and from third parties you choose to connect to Crewvana.

Account and business information: Name, company name, email address, phone number, service area, login details, subscription selections, and onboarding details you provide when you sign up or request a demo.
Customer and contact data: Information entered into Crewvana by account owners and their authorized users, such as customer names, addresses, phone numbers, email addresses, notes, service history, jobs, and related operational records.
Payment and transaction information: Billing contact details, subscription plan details, invoice information, and limited payment-related metadata. Payment card information is generally processed by our payment providers rather than stored directly by Crewvana.
Communications and support data: Messages you send to us, support requests, scheduling details, and records relating to SMS, email, phone, or other communications routed through connected services.
Device and usage information: IP address, browser type, operating system, device identifiers, pages viewed, referring URLs, approximate location derived from IP, timestamps, and interaction data.
Integration data: Information received from services you connect to Crewvana, such as Google, Meta/Facebook, Twilio, Stripe, calendars, lead sources, or other approved integrations, subject to the permissions you authorize.

3. How We Use Your Information

We use collected information to operate, maintain, protect, and improve Crewvana and to communicate with users and prospective customers.

To create and manage accounts, subscriptions, and access permissions.
To deliver CRM, scheduling, routing, communication, and recurring service features.
To process transactions, administer billing, and provide account support.
To respond to inquiries, product requests, and customer service issues.
To monitor performance, troubleshoot issues, and improve our website, platform, and features.
To send service-related notices, product updates, security alerts, and administrative messages.
To send marketing communications where permitted by law and consistent with your preferences.
To detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity.
To comply with legal obligations and enforce our agreements and policies.

4. Cookies, Analytics, and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to keep users signed in, remember preferences, understand usage patterns, measure campaign performance, and improve the user experience. Depending on your browser and device settings, you may be able to control cookies through your browser preferences, though disabling some cookies may affect functionality.

5. How We Share Information

We do not sell personal information for money. We may share information in the following situations:

Service providers: With vendors that help us operate Crewvana, such as hosting, authentication, communications, analytics, scheduling, customer support, and payment processing providers.
Integrations you enable: With third-party services you connect to your account or direct us to use on your behalf.
Within an account: With account owners, administrators, users, and authorized team members associated with the same organization or workspace.
Legal and safety reasons: When reasonably necessary to comply with law, respond to legal process, protect rights or safety, investigate misconduct, or enforce our terms.
Business transfers: In connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide the services, maintain legitimate business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information, the sensitivity of the data, and whether the information is needed for security, fraud prevention, accounting, or regulatory purposes.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or portability of certain personal information, or to object to or limit certain processing. You may also opt out of marketing emails by using the unsubscribe link in those messages.

If you are an end customer of a business that uses Crewvana, we may process your information on behalf of that business. In those cases, requests about your information should generally be directed to the business you interacted with first.

9. Children's Privacy

Crewvana is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website or services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the "Last Updated" date above and, where appropriate, provide additional notice.

11. Contact Us

If you have questions or comments about this Privacy Policy, or would like to make a privacy-related request, please contact us at support@projectoj.com.